Gladen support
A little help.
Back to your game.
Trouble signing in or saving a session? Let’s get your record back on track.
Get in touch
Email [email protected] with a short description of the issue.
Email supportOpens a draft in your email app. Review it, then send. If it doesn’t open, email [email protected] directly.
Help us understand the issue
- What happened, what you expected, and what you did before it happened.
- Your device model, iOS or Android version, and Gladen version if known.
- The exact error message and roughly when it happened.
- If a screenshot helps, hide personal details and other players’ information first.
Do not send passwords, sign-in codes, authentication tokens, or unredacted device logs.
Sign-in help
Android uses Google sign-in. On supported iOS devices, Gladen also offers Sign in with Apple. Use the same sign-in method and Google or Apple account you used before.
If your saved sessions are missing, tell us how you signed in and what you see. Do not delete your account as a troubleshooting step.
Session and import help
Review imported names, scores, and dates before saving. You can edit or delete a saved session from its detail screen. If an import fails, include the error text and which results website you used, or tell us if you imported a screenshot.
Account and privacy requests
To request a copy of your personal data or ask for a correction, email support. We need to verify that the account is yours before sharing or changing account information.